Terms & Conditions
Welcome to FIRST BABY SHOES!
Before placing an order please read and agree to these Terms and Conditions.
All prices are shown in Euros. The price excludes delivery charges. We are not responsible for any other import taxes, sales taxes or charges that may be levied at the delivery destination. First Baby Shoes reserves the right to adjust the prices, offers, goods and specifications of goods on the website at our discretion at any time before (but not after) we accept your order.
RETURNS & EXCHANGES
Please carefully measure your child's foot to ensure the correct size is ordered to help limit exchanges.
First Baby Shoes is happy to offer a refund or exchange, for any items with which you are not entirely satisfied, if returned within 14 days of receiving your order. All items must be returned in new and unused condition. Before sending your item in for an exchange, please email at firstname.lastname@example.org. Items that are sent to us without any notification will be returned to customer. Once we have received your return and it has been inspected we will issue the refund. Customer pays for return shipping and will be refunded the cost of the product minus original shipping costs. We recommend that you send returns by recorded delivery and obtain proof of postage, as we cannot be held responsible for goods lost or damaged in transit. If returning goods for abroad please specify "Returned Goods" for custom purposes. Return postage costs will only be refunded if goods are faulty.
SHIPPING & DELIVERY
We dispatch all orders within 2-5 working days of successful payment.
All orders are sent via Polish Post, and can be traced with a unique tracking number. Shipping time frames (Europe, 3-7 working days, rest of the world, 7-10 working days) are estimated by Polish Post and there are no delivery time guarantees. First Baby Shoes cannot be held responsible for any delays.
You will receive an email confirmation with a tracking number once your order has been shipped. The confirmation email and all correspondence from us will be sent to the email that was used when you placed the order, so please check that email’s inbox and spam folder.
Once your order has been dispatched, First Baby Shoes accepts no responsibility for loss or any damage to your package. For orders outside the EU, the customer is responsible for any import taxes. First Baby Shoes can not be held liable for any customs/ duties charges occurred due to your country`s legislation.
First Baby Shoes accepts payments via PayPal or bank wire transfer (PL 73 1140 2004 0000 3802 7415 1018).
We have made every effort to display as accurately as possible the colors and images of our products. However, we cannot accept any responsibility for any variations in color caused by the browser software or computer system used by you. All orders are subject to acceptance and availability. All products displayed on our website are available while stocks last.
Any personal information that you provide to us will not be shared, released, sold or rented to any entities outside of First Baby Shoes. First Baby Shoes is committed to ensuring that your privacy is protected.